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Shipping & Returns

Shipping

We are committed to very quick shipping. Shipping is daily Monday through Friday, except US federal holidays. Orders received by 10am Pacific time ship the same day. Otherwise it is the next business day. Orders received after 10am on Friday will ship Monday morning. You will receive an email sent to the address on your account confirming your order has shipped.

NOTE: Our insurance company and the US Postal Service do not consider packages lost in transit until the following amount of time has passed:
Domestic (US): 21 days past shipping date
International: 45 days past shipping date
ITALY: 60 days past shipping date

If your package is lost in transit, we will issue a full refund and file an insurance claim immediately after this amount of time has passed. You may be asked to complete a form for the insurance claim and we appreciate your assistance in completing this paperwork if necessary.

Within the US: We ship US Postal Service First Class and we purchase Delivery Confirmation for every domestic destination. You may upgrade to Priority mail service or Overnight/Express service for additional fees, please contact us with your request.

International: International packages are also shipped by US Postal Service First Class. Upgrades to Priority or Express service are available for additional fees, please contact us with your request. Please note that international orders can take as long as 8 or more weeks to arrive so we ask for your patience while the various mail services do their jobs. Bumbershoot Designs is not responsible for any taxes or customs charges you may incur. We report accurately on customs forms.

Refunds and Exchanges

We want you to be completely satisfied with your purchase.  If you are not completely happy with an item, please contact Sharon at sjdurfy@bumbershootsupplies.com within 3 days of receiving your item(s).  We will issue a refund as long as the merchandise is returned in its original condition.  The buyer is responsible for return shipping.  We refund via PayPal.  Please contact us if you have any concerns so we can learn of the problem and do our best to ensure you have a positive experience.