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Information

Policies

Welcome

We are easy to reach. Please see our 'Contact Us' page for how to reach us. You may also enjoy visiting our blog: blog.bumbershootsupplies.com. Signup for our bi-weekly newsletter to receive up to date information on new supplies, designs and special offers for subscribers only. We share a lot of background information on our supplies and designs there, as well as curiosities about Seattle and the Pacific Northwest.

Payment

We accept payment via PayPal. This means your debit card, credit card, or PayPal account will work for payment.

Please note: Sales tax for Washington State customers will be automatically added to your invoice.

Need help? Please contact us (Contact Us) if you still have questions.

Shipping

We are committed to very quick shipping. Shipping is daily Monday through Friday, except on US federal holidays. Orders received by 10am Pacific time ship the same day. Otherwise it is the next business day. Orders received after 10am on Friday will ship Monday morning. You will receive an email sent to the address on your account confirming your order has shipped.

NOTE: Our insurance company and the US Postal Service do not consider packages lost in transit until the following amount of time has passed:
Domestic (US): 21 days past shipping date
International: 45 days past shipping date
ITALY: 60 days past shipping date

If your package is lost in transit, we will issue a full refund and file an insurance claim immediately after this amount of time has passed. You may be asked to complete a form for the insurance claim and we appreciate your assistance in completing this paperwork if necessary.

Within the US: We ship US Postal Service First Class and we purchase Delivery Confirmation for every domestic destination. You may upgrade to Priority mail service or Overnight/Express service for additional fees, please contact us with your request.

International: International packages are also shipped by US Postal Service First Class. Upgrades to Priority or Express service are available for additional fees, please contact us with your request. Please note that international orders can take as long as 8 or more weeks to arrive so we ask for your patience while the various mail services do their jobs. Bumbershoot Designs is not responsible for any taxes or customs charges you may incur. We report accurately on customs forms.

Refunds and Exchanges

We want you to be completely satisfied with your purchase. If you are not completely happy with an item, please contact Sharon at sjdurfy@bumbershootsupplies.com within 3 days of receiving your item(s). We will exchange the item, issue a refund, or provide store credit (your choice) as long as the merchandise is returned in its original condition. Merchandise must be returned within 7 days of receipt by you. The buyer is responsible for return shipping. We refund via PayPal. Please contact us if you have any concerns so we can learn of the problem and do our best to ensure you have a positive experience.

Additional Policies and FAQs

Items on the site are not intended for children 12 and under.
All items on the site and all site photos are copyright of Sharon Durfy and Bumbershoot Designs and Supplies.

Condition of Vintage Items

All of the antique and vintage items we sell are unused stock, unless noted.  Even though these vintage items are never before used, they may show their age, with oxidation of metal, aging of surfaces, tiny nicks or chips, etc.  If you have any questions about the conditions of a vintage item, or if you have special or particular design needs, please contact us with any questions you may have.

Color Accuracy

It is important to us to represent our vintage items as accurately as possible, both in words and photos.  However, many factors influence color, including lighting, your monitor settings, and even how your own eyes perceive color.  If you have any questions about the color or condition of any of our vintage items, please contact us.